What are Shipping Method and Charges at Fyola.com?

All orders placed before 1pm PST, Monday through Friday will be PROCESSED the same business day. Any orders placed after 1 pm PST and on a weekend will be processed the following business day. 

Occasionally items ordered together may be shipped separately. 'Out of Stock Item' is any item that is currently out of stock, but will be shipped as soon as it is available. You are not charged additional shipping for back ordered items. If there will be a delay of 2 weeks or longer, we will notify you via email. 

We ship the parcel with regular mail to keep the shipping cost low for you (We do NOT ship by UPS).

  • Delivery to Canada takes 3 to 4 business days
  • Delivery to US takes 3 to 5 business days
  • Delivery to some addresses (APO, Hawaii, Alaska and Puerto Rico) takes 1 to 2 weeks
  • For International shipment, please contact us here first

After the parcel is shipped, you will receive an email notification with a confirmation number. 

NOTE:We do not provide overnight shipping or next day delivery. Why? Simply, we do not want you to get disappointed by the shipping companies. Based on our experience most shipping companies (including Fedex and UPS) cannot guarantee 100% overnight shipping. 

No Handling/Restocking Fees 

What are handling charges/fees? Once the order is captured on-line, the payment method must be verified. The order is then sent to our warehouse, where the product is pulled, packaged and labeled. These actions refer to the ‘Handling’ part of the charge. Think about all the activities involved in preparing a product for shipping. We have to:

  1. Purchase packaging materials
  2. Wrap and seal the package
  3. Complete and apply the appropriate labels and/or waybills
  4. Apply postage
  5. Take the shipments to your local post office or courier depot

Most companies charge their customers an additional fee to cover the handling cost. At Fyola, we don't charge you handling fee. We're confident that you'll join the thousands of happy customers who have never found a need to use our guarantee. 

Damaged Goods By Shipping Company

We take good care of your product by adding enough protection inside the parcel. Shipping companies handle 700 million pieces of mail every year, so sometimes things can go unplanned. In the unlikely event that the product has been damaged by the shipping company such as USPS, we will gladly send you a new replacement with no cost. 

Before we can send you a new replacement, damaged or short shipments MUST be reported within 5 days of receipt. Damage to a shipping container must be noted with the carrier at time of delivery. 

Please report damaged merchandise by calling USPS at 1-800-222-1811 or your local postal office. 

If a shipment arrives damaged:

  • Note any damage on the delivery bill and have the driver sign it, acknowledging the damage.
  • Contact Fyola customer service here first to start processing an insurance claim
  • Your damaged item will be replaced immediately at no cost to you.

If damage is not obvious at time of delivery:

  • Call USPS to initiate a report for the damaged merchandise. Then contact Fyola' customer service here first within 5 days of delivery
  • Save the container and merchandise for inspection by USPS.
  • Your damaged item will be replaced immediately at no cost to you.