We stand behind our products. At Fyola, all purchases are covered by our 45-day No Risk Guarantee. If, within 45 days, you are not 100% satisfied, you may return the product to us, and we will gladly replace, exchange or refund (less shipping) the product price to you. Our Customer Support team will be happy to assist you at any time if you have questions or need to return a product
Please contact us before returning your product. All returns and exchanges must be arranged with a Customer Service Representative within 45 days after delivery and assigned an RA# (return authorization number). Before returning a product a RA# must be assigned (return authorization number). Returning packages WITHOUT an RA# will be charged a 20% restocking fee.
Only unopened boxes will be issued a full product price (less shipping).
Due to hygienic reasons, all returned items that are used or opened will be charged a 10% recycle fee. These returned items are not resell-able and will be destroyed. Some parts will be reycled. Be aware that most companies do not even accept returned health items that are used.
All products must be returned in the original carton in which it was received by the customer including packaging, documentation, and manual.Please do not tape or write anything on the item or package. We reserve the right to refuse any such returns.
Write ‘Return Product For Refund’ clearly on the parcel and in the custom declaration, otherwise handling fees of 20% will be charged.
Merchandise returned in damaged condition (excluding factory defects) will be returned to the buyer.
Please indicate your order number and date of purchase, reason for return, and action required (i.e. return/replacement).
Ship via insured parcel post, or another traceable method. This is in your best interest as we cannot be responsible for items lost in transit.
(DO NOT use courier service, UPS, Fedex, etc)